Compensation for losses on our servers
We will compensate you with in game currency and/or replacement game items for items lost due to server or game issues. Although we don't allow theft on our PvE servers we operate open public servers and as such from time to time we will have players join who don't follow our server rules. You are expected to take reasonable precautions to keep your vehicles/gear/loot secure, we have provided code locks for your bases, lockers and tents and have the Much car key mod on so that you can lock and secure your vehicles.
We may ask for proof like a screenshot or video clip that suppots your claim and would highly recommend you use a service like GeForce Experience's ShadowPlay, OBS or Bandicam that can keep a rolling recording of your last 5 minutes of gameplay.
VEHICLES
We will not replace any inventory contents of lost/stolen vehicles other than barrels, chests, crates and attached storage items which we can verify, unless proof such as screenshots or video clips showing the claimed items in the vehicle inventory is presented, any provided proof must have been recorded on the day of the claim and must show the items in the vehicles inventory.
We will replace your vehicle if:
A vehicle is destroyed by going into water
A vehicle is damaged and de-spawns
A vehicle moves outside of the map boundary and de-spawns
A vehicle glitches through the map
A vehicle is stolen - In this case we will try and recover the vehicle if possible or replace the vehicle if it has been sold. (If a vehicle is stolen due to it being left unlocked and unattended, except in cases where the player has died or a sever crash/restart, we reserve the right to refuse compensation).
We will NOT replace your vehicle if
You have not assigned a key to your vehicle.
A vehicle is deemed to have been deliberately damaged by gunfire or drowning.
A vehicle is stolen as a result of being left unattended and unlocked where the player had opportunity to lock and secure the vehicle.
A vehicle is taken by a team mate and ownership is disputed.
A player continues to perform actions that result in the loss of a vehicle after being advised by staff to cease such actions.
A vehicle has been impounded and subsequently deleted for repeat "left out on the map" violations.
BASES
Players are expected to take all reasonable precautions to secure their items, raiding is disabled on our PvE servers so bases can't be raided or broken into.
We will replace your items if:
A player glitches into your base by exploiting game mechanics or by using third party code (cheats) to gain access.
A base is damaged through no fault of your own and the damage compromises the security measures you had in place.
A server or game issue results in loses.
We will NOT replace your items if:
A base is left unsecured without code locks or walls placed to prevent access.
A base uses floor kits as roofs and the floor has been dismantled to gain entry.
A base or tent is accidentally left open or unlocked.
Items are taken by a team mate or someone who you have allowed access to your base.
Items left outside of your base that are readily accessible by any other player.
Items left inside of tents that are not stored in the tents inventory, e.g. - barrels, workbenches or storage crates must not be left on the floor inside a tent as they are accessible from outside of the tent, lockers may be placed in tents but must have a code lock fitted to the locker to secure them.
PLAYER ITEMS
We will replace your items if:
A loss results from a game or server issue such as a crash or rollback.
A loss results from an issue with a particular mod and your claim can be verified through our logs.
A player steals from you by tieing you up, knocking you unconscious or killing you to access your inventory.
A player steals from your body bag whilst you are attempting to get back to it.
A body bag is not created upon your death or is created out of bounds and de-spawns.
We will NOT replace items if:
A loss is a result of negligence.
Reasonable care has not been taken to safeguard your items.
Items are left unattended on the floor and you have moved away from them.
Loses are a result of actions taken within 2 minutes prior to a restart, you should be logging off to create a save.
OTHER
Losses caused by third parties removing or updating their mods or as a result of Bohemia updateing the core game.
We accept no liability for loses caused as a result of mod authors removing, changing or updating their mods in the Steam workshop, in these instances we will do whatever we can to mitigate any issues caused but cannot gaurentee this as these update are usually un-announced and entirely out of our control. When Bohemia update the core game and Chernarus/Livonia mission files, we will announce the update accordingly, in the cases of hotfixes these are generally not announced by Bohemia and again we take no liability for losses caused in the event of this happening.
All offers of compensation are made in good faith and server staff may deny compensation on a case by case basis should they believe that the loss is partly or in full the responsibility of the player or been caused as a result of attempting to exploit the server or it's mods. Compensation is strictly limited to in game items and in game currency of the server you are playing on. All decisions about compensation made by staff are final, you will be told why if a claim is denied.